Refunds, Returns & Exchanges

You are welcome to return any unwanted and unused items in their original packaging within 7 days of receiving the item(s).

If you wish to return an item for any reason you are invited to first contact our Customer Services team. Please send an email to hello@ilashedpro.co.uk to discuss any specifics and receive further instructions or telephone 07935171774 you can also DM us on our Instagram @ilashedpro_ our hours are Monday to Friday 9am to 5pm.

Please note that in the unusual circumstances of receiving a faulty item, the fault needs to be addressed to our Customer Services team at the earliest opportunity, at a maximum of 5 days from receipt of the item.

RETURNS

The customer must contact the Customer Services team prior to returning the parcel to discuss all details. Please note that failing to do so may result in a return not being accepted.

The customer is responsible for any and all return fees incurred when posting items back to iLashedPRO, we will not be liable for any loss or damage incurred as a result of the use of any chosen shipping service.

No refund can be given before the products have been received by our staff. The customer is therefore advised to send any returns with a trackable option. You MUST include your full name and ILP order number in the package.

Returns are to be addressed to:

iLashedPRO Ltd
463 Blackpool Road
Preston (UK)
PR22LE

REFUNDS

Refunds can be given on any returned item which is sent back within 7 days of receiving after it has been checked by our Customer Services team. Please note that no refunds will be given on items that arrive to us damaged, or that have been used.

Refunds will be processed only when the returned items have been received and checked by our Customer Services team, and may then take up to 10 business days to reach your account, depending on your bank.

When an item is returned for a refund please note that the original shipping / P&P fees are not liable to be refunded and if our shipping / P&P cost is higher than the customers original fee then the higher cost will be deducted. This includes any free shipping / P&P charges we may have had on offer.