SALE STARTS 19TH DECEMBER. USE CODE: XMAS25 AT THE CHECKOUT
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Collection, Delivery & Shipping

Orders are processed Monday to Friday and must be placed by 1pm for next day delivery or 2pm for Tracked 48.

We use Royal Mail and DPD as our couriers. You can check the delivery status of your order using the tracking ID which is emailed to you when your order has been despatched, please also check your junk mail before contacting us with any queries.

IN A HURRY? Use the DPD Next Day Delivery option which is £8. This is for UK mainland orders only. For this option orders must be placed by 1pm (weekdays). This excludes weekend deliveries.

NOT IN A HURRY? Use the Royal Mail Tracked 48 option which is £4.00. Please allow up to 3 working days for your order to arrive (excluding Bank Holidays).

Overseas / International Tracked orders can take 2-3 weeks to arrive due to customs, shipping costs are calculated at the checkout.

Collect in store. If you live close by you can save yourself the P&P charges by choosing the ‘free in-store collection’ option at the checkout and collect your order from us at iLashedPRO, 463 Blackpool Road, Ashton, Preston PR22LE. Collections are during store opening hours Monday to Friday 9am to 5pm (excluding Bank Holidays) collection details will be emailed to you when your order has been received and processed, please also check your junk mail. We will keep hold of your collection for one month from ordering. It is worth noting that you can call into the store and buy products direct without ordering on the website.

We are unable to ship orders to PO boxes or Armed Forces addresses.

If a refund is required (through no fault of our own) the original P&P charges will be deducted by us when we receive the delivery back. As we charge a standard delivery fee the higher amount which we may have paid will be deducted if it is over the standard fee.

All deliveries include proof of delivery (they are not a signed for service). Tracking ID is emailed to the customer once the order has been despatched (check junk mail too). Once an order has been confirmed as delivered responsibility for the parcel passes to the customer. We are unable to offer a refund or replacement in cases where a parcel has been delivered correctly but is later reported as missing or stolen, particularly in shared or communal areas. If parcels are known to go missing at your address we suggest arranging delivery to a secure alternative address ensuring someone is available to receive the parcel.

If the customer refuses or misses the delivery or does not collect from their local sorting office within the specified time given by Royal Mail or DPD the order will be returned to iLashedPRO and it is the customers responsibility to contact us at hello@ilashedpro.co.uk or direct message on IG @ilashedpro_ and ask us to arrange the re-delivery, the customer is responsible for paying the re-delivery P&P charges. Items will only be held for one month by us once returned and not refunded after this date.